Return & Refund Policy
Last Updated: June 2026
At ECB Whipped Cream, customer satisfaction is our priority. We are committed to providing high-quality products and reliable service. Please review our return and refund policy carefully before placing an order.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order, provided that:
* The product is unused and unopened.
* The item remains in its original packaging.
* The product is in resalable condition.
* Proof of purchase is provided.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, damaged by the customer, or altered after delivery.
2. Non-Returnable Items
The following items are not eligible for return:
* Opened cream chargers and gas cylinders.
* Used dispensing equipment.
* Products damaged due to improper handling after delivery.
* Clearance, promotional, or custom orders unless defective.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your claim, please provide:
* Order number.
* Clear photographs of the product and packaging.
* Description of the issue.
After verification, we will arrange a replacement or refund where applicable.
4. Return Shipping Costs
* If the return is due to our error (incorrect, defective, or damaged product), ECB Whipped Cream will cover the return shipping costs.
* If the return is requested for any other reason, the customer is responsible for return shipping expenses.
5. Refund Process
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or financial institution.
6. Order Cancellations
Orders may be cancelled before shipment.
Once an order has been dispatched, it can no longer be cancelled and must follow the return procedure outlined above.
7. Delivery Information
Most orders are processed and shipped within 1–3 business days. Delivery times may vary depending on destination and carrier availability.
Customers will receive tracking information once the shipment has been dispatched.
8. Contact Us
For return requests, refund inquiries, or customer support, please contact us:
ECB Whipped Cream
Mobile: +420 792 280 036
Email: admin@ecbwhippedcream.com
Website: ECB Whipped Cream
By placing an order with ECB Whipped Cream, you acknowledge and agree to this Return & Refund Policy.